Frequently asked questions

Where can I go for more information?


The ATO provides a wealth of information on their website.




What happens if I miss my deferral date?


The ATO has given a number of businesses a revised implementation date to give them time to get ready for Single Touch Payroll.

If you miss your deferral date, you'll need to reapply for a new deferral arrangement. And, this of course, has other challenges.

You'll need to find the resources to create a detailed project plan, submit to the ATO and of course implement to the new deadlines. Likely fines or penalties will also apply.

For more information always refer to the ATO website.




I only have a few employees do i need to comply with Single Touch Payroll?


From 1 July 2019, it's expected that all employers regardless of size will need to comply with Single Touch Payroll. Check back-in with the ATO for any amendments on dates.

If you're already using a payroll service you'll be able to use the STP solution they suggest.

We have worked with many payroll providers to give small businesses like you a seamless, affordable solution.




Why do I need a test environment?


Like anything new it's always a good idea to test before going live.

That's why we've created a test environment that mimics what happens with the ATO.

We're finding many companies have minor issues with their data that result in errors or non-compliance.

Finding that out sooner than later gives you time to fix any errors, create new data extracts and work in with company IT releases with plenty of time to meet your deferral date.




What happens if I get an error report from the ATO?


If you get an error report from the ATO you'll need to resubmit your STP Pay Event reports and if you can't fix it in time, you'll recieve a fine from the ATO.

That's why we always recommend going live in our Test Environment so there's no surprises.




Can I submit STP through the same system I use for payroll and super?


Yes. We've worked with a number of payroll providers and superannuation funds to deliver a solution that works seamlessly with your existing systems.




How long do I need to get ready for Single Touch Payroll?


For some, Single Touch Payroll is a quick, seamless integration into their current process.
For others, it can take up to three months to be STP ready.

The main issues are with data quality, data extraction and data fields that need IT involvement or new codes written for it to work.

That's why we recommend getting into our test environment sooner than later.





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