International Solutions
We help you manage and pay pension schemes
Proven, secure digital transaction solutions
In Australia, we work in a highly regulated environment and have built our solutions to help employers comply with their obligations and simplify admin at the same time.
When you work with us you benefit from the experience (and hindsight) of implementing a mandated pension scheme and you can feel confident it works (we have been doing this since 1996).
Benefits of using SuperChoice Pension Solutions
Are you looking for an end-to-end solution that works the way you do?
Consider SuperChoice's ready-to-go Smart Enrol solution.
Simplify Admin
Our solutions connect everyone in the ecosystem - Funds, Employers, Employees, Government and the Tax Office.
Improve your data
Our solutions talk to your systems to transform your data into the format you need.
Solve your auto-enrolment problem
Our solution works throughout your member lifecycle.
Customer Support
Need help managing your account?
Call us
Need help immediately?
Chat with one of our dedicated client service team members.
Our team is located in Sydney, on Eastern Standard Time (EST), and works regular business hours.
Messages left outside of these times are monitored in case there is anything urgent.
Have we answered your question?
You'll find answers to the most commonly asked questions in the
FAQ section.
Performance
Want a real-time update on the performance and status of live SuperChoice solutions?
Check out the status page
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Can I submit STP through the same system I use for payroll and super?Yes. We've worked with a number of payroll providers and superannuation funds to deliver a solution that works seamlessly with your existing systems.
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What happens if I miss my deferral date?The ATO has given a number of businesses a revised implementation date to give them time to get ready for Single Touch Payroll. If you miss your deferral date, you'll need to reapply for a new deferral arrangement. And, this of course, has other challenges. You'll need to find the resources to create a detailed project plan, submit to the ATO and of course implement to the new deadlines. Likely fines or penalties will also apply. For more information always refer to the ATO website.
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How long do I need to get ready for Single Touch Payroll?For some, Single Touch Payroll is a quick, seamless integration into their current process. For others, it can take up to three months to be STP ready. The main issues are with data quality, data extraction and data fields that need IT involvement or new codes written for it to work. That's why we recommend getting into our test environment sooner than later.
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How can I check the status of the platform?Visit the live status page here
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What is the SuperChoice Services Pty Ltd DUNS number from Dun and BradstreetSUPERCHOICESERVICES PTY LTD DUNS NUMBER 75-262-2303
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Why do I need a test environment?Like anything new it's always a good idea to test before going live. That's why we've created a test environment that mimics what happens with the ATO. We're finding many companies have minor issues with their data that result in errors or non-compliance. Finding that out sooner than later gives you time to fix any errors, create new data extracts and work in with company IT releases with plenty of time to meet your deferral date.
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What happens if I get an error report from the ATO?If you get an error report from the ATO you'll need to resubmit your STP Pay Event reports and if you can't fix it in time, you'll recieve a fine from the ATO. That's why we always recommend going live in our Test Environment so there's no surprises.
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I only have a few employees do i need to comply with Single Touch Payroll?From 1 July 2019, it's expected that all employers regardless of size will need to comply with Single Touch Payroll. Check back-in with the ATO for any amendments on dates. If you're already using a payroll service you'll be able to use the STP solution they suggest. We have worked with many payroll providers to give small businesses like you a seamless, affordable solution.
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Where can I go for more information?The ATO provides a wealth of information on their website.